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Category Position Location Date Posted
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SOS is a cutting edge company comprised of friendly, high-integrity professionals with superb expertise. A number of key SOS team members have been with the company for many years – and some for over a decade.

At SOS's core is a deep bench of engineers specializing in data and voice convergence - including computer telephony, unified messaging, thin client computing, centralized storage, virtual private networks, and LAN/WAN design and implementation.

SOS is always seeking high caliber, high-integrity professionals with expertise in Sales and Engineering.

Please send an email cover letter and resume to: or Apply online below.

Opportunity Details

Job Title: Service Coordinator
Location: Loomis (Sacramento)
State: Northern California
Date Posted: 10/18/2013 5:11:47 PM
Position Description:

    This is a full-time position and is located in Loomis, CA.

    • Manage due dates and ensure SLAs are met for open services. 
    • Coordinate scheduling of engineering staff, product ordering and onsite services.
    • Communicate with clients, engineers and contractors proactively regarding case status and completion. 
    • Assist with customer care calls at pre-determined intervals. 
    • Support service coordination team in billing and invoicing for services and/or projects as needed.
    • Assist Associate Project Manager with job packets, includes printing, binding, etc. 
    • Respond/prepare client requests for quotes/proposals 
    • Sales order entry
    • Respond to client request for order status
    • Work with Manufacturers and Distributors to establish costs and discounts
    • Requesting service scheduling for clients & handling overflow calls for service desk
    • Answering telephones/web chats of incoming customer and/or prospective customer interactions
    • Outbound calls to customer base, as directed by Account Team
    • Other requests as appropriate.


Required Qualifications:
  • Strong written and oral communication skills
  • Strong organization & time management skills
  • Familiarity with Microsoft Office 2007 or newer (Outlook, Word & Excel)
  • Professional attitude and presentation
  • Typing skills of 35 wpm or better
  • Strong attention to detail
  • Ability to solve problems through creative thinking and determination
  • Aptitude & desire to understand and discuss technology with customers 
  • Ability to work responsibly with or without direct supervision; self-direction and strong work ethic is required at TEAMSOS
  • Good interpersonal skills and ability to work well with others
Desired Qualifications:
  • Previous customer service or administrative experience 
  • Seeking long-term employment
  • Aptitude & desire to understand technology


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