Whether you’re in IT, Contact Center Management or Executive Leadership… balancing company goals and an ever-evolving world of communications with limited (or no) technology budget can be tough work. We understand that technology investments ultimately come down to…. BUDGET.


If you can relate to any of these statements…

  1. “We need to reduce costs significantly – yet customer satisfaction is important to us.”
  2. “Our call center really needs to evolve with the times – but we can’t afford it.”
  3. "Our budget recently got cut and we have no room for upgrades.”


… then you can’t afford to miss our event, where you’ll hear actual call center & IT leaders share how they were able to immediately reduce hard costs, decrease agent turnover and drive more profits with each customer interaction. Find out how to create budget and build the ROI case.

Register today >>


Join us for lunch and learn about practical uses of:

•  Self-service and multi-media solutions like web chat, call back requests, IVR and automated dialer

•  Profit drivers like business analytics, workforce management, and advanced reporting

•  Integration that leverages existing investments in systems like Microsoft Lync and Cisco

•  Advanced technology solutions that drive productivity and lower cost, such as the private cloud

•  Cost reduction initiatives, such as SIP (one firm projects $178,000 annual savings!)


We realize that in today’s economy, competition is fierce and budgets are sparse. Engaging with consumers using their preferred method of communication is the key to driving customer satisfaction in the new world of communications.


Register here to reserve your seat. >>




Wednesday, November 9th


Check-in 10:45am

Presentations 11:00am to 1:00pm

Lunch will be provided.


Zinfandel Grille

2384 Fair Oaks Blvd

Sacramento, CA

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To reserve your seat, complete the registration form on this page >>

Register Today

First Name: * 

Last Name: * 

Job Title: * 

Company: * 

Phone: * 

Email Address: (we’ll send you a registration confirmation) * 

How many overall employees at your organization? *

How many contact center agents at your organization? *

What are your top 3 Contact Center concerns? *