Video Conferencing in the Call Center: Boost Customer Satisfaction with Nonverbals

Posted on 1/31/2013 by Mikayla Jenkins in contact center tech trends

Video chatting used to be the stuff of science fiction movies. But now communicating through video chat is common place. Whether for work—video conferencing with colleagues or clients in different time zones—or personal reasons—video chatting with family and friends, never has being able to interact face to face with someone in a different physical location been so accessible. Given the availability of video conferencing tech for consumers and businesses alike, it’s no surprise that call centers are contemplating adding this channel to their repertoire of communication tools.

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iPad in the Swimming Pool? There is Still Hope

Posted on 1/30/2013 by Mikayla Jenkins in tech trends

It seemed like a smart idea to bring your iPad to the local pool. Until, of course, you dropped it in the water. Now it looks like a bad idea. But don't panic. You may be able to save that iPad. To be sure, water isn't the friend of electronic devices. Even so it needn't be their end, either. If you act quickly, you may well be able to save your waterlogged tablet, smartphone or iPod.

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Hackers Now Targeting Smart Phones

Posted on 1/25/2013 by Mikayla Jenkins in security tech trends

The vast majority of malware attacks still transpire on PCs, but cyber criminals are increasingly turning their attention to smart phones. And no wonder: Smart phones are getting to be miniature computers. Many people use smart phones to surf the net, read e-mail messages and do banking on the go. These devices, then, are ripe for attack. Fortunately, there are things you can do to protect your smartphone from hackers.

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iPad Mini: The Best Tablet Bargain Today

Posted on 1/23/2013 by Mikayla Jenkins in tech trends

The choices seem almost endless. There is the popular iPad. Amazon gives you the Kindle Fire, while Barnes & Noble has its Nook series of devices. Even though technically e-readers, these units function as lower-cost tablets. Next you have the powerful Galaxy tablets made by Samsung, in addition to countless lower-profile devices from smaller tech companies. One Website recommends for you to skip the many above-mentioned tablets and purchase the iPad Mini.

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New Mailbox App for iPhone Can Solve Your Mobile Email Woes

Posted on 1/18/2013 by Mikayla Jenkins in tech trends

Here's a simple truth: Most everyone who has a smartphone uses it to view and send e-mail messages. But no one generally seems to like their mobile e-mail programs. Tech company Orchestra, though, wishes to change this.

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Productivity Tips: OS X Mountain Lion

Posted on 1/16/2013 by Mikayla Jenkins in tech trends

OS X Mountain Lion, an operating system from Macintosh, has received rave reviews. People are saying it's very powerful and easy to use. However, if you are using it, you may not be using it to its full potential.

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Windows 8 Transition Tips

Posted on 1/11/2013 by Mikayla Jenkins in Microsoft Windows

The Windows 8 operating system has had a lot of positive reviews. It has a wide range of features that were not present in previous versions. So if you are ready to upgrade, there are several steps you should take to make sure it goes smoothly.

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Doctors and Hospitals Going Digital

Posted on 1/9/2013 by Mikayla Jenkins in tech trends

When your doctor must access your health records—everything from your allergies to the treatments you were given during past visits—does he or she pull out a manila envelope brimming with scraps of paper? Or does your doctor log onto the computer? The odds are becoming increasingly high that your doctor turns to the computer.

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These Translation Apps Will Help You Communicate Overseas

Posted on 1/4/2013 by Mikayla Jenkins in tech trends

You're traveling overseas for the family vacation of a lifetime. Or perhaps you need to travel to a foreign country for business. Dilemma is, you don't speak the language. There's hope, though, and you can get it from your smartphone. Tech companies today offer a wide range of translation apps for tourists and business professionals who are traveling the world.

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The Coming of Holograms

Posted on 1/2/2013 by Mikayla Jenkins in tech trends

Technology evolves rapidly and, as it evolves, it changes the way we operate in our day-to-day lives. A lot of technology that we take for granted now was once featured as futuristic tech in science fiction movies. So what is the next giant leap in technology? A writer for Bloomberg Businessweek, Ben Kunz, thinks it's probably going to be holograms.

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