Top 10 Contact Center Trends in 2012

Posted on 2/8/2012 by michelle pizzo in contact center social media cloud

With 2012 in full swing, contact center leaders have some exciting technology innovations to consider. Here, we summarize the top 10 trends and priorities for contact centers today; Trends that can help them serve customers better, increase competitive advantage, and ultimately remain viable in today's ever-evolving and increasingly cut-throat marketplace, driven more and more by consumer demands.

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