Featured Event: Making the Business Case for Moving Your Contact Center to the Cloud

Posted on 4/26/2013 by Mikayla Jenkins in contact center cloud

Today, many contact centers are opting for cloud-based, rather than premise-based, solutions. In fact, the growth of the cloud contact center is nearly ten times that of the premise-based sector. But just because shifting to the cloud is one of the most talked about tech trends for contact centers, doesn’t automatically mean that a move to the cloud makes sense for your business. Ultimately, you have to consider if the benefits of the cloud justify a shift for your business.

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Morning the Death of Google Reader

Posted on 4/25/2013 by Mikayla Jenkins in cloud tech trends

This summer, July 1 to be exact, the Google Reader RSS service will go away. Google is eliminating it, citing a declining user base. This is bad news for fans of the RSS service. But it's also a learning point: Consumers ought to realize that any of their most favorite cloud-based services can cease to exist. Don't expect Google Reader to be the last one to do so.

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How to Erase All Those Saved Passwords

Posted on 4/19/2013 by Mikayla Jenkins in security

We all save passwords and usernames on our web browsers. It's a way to quickly access the membership-based Web sites that we visit daily. Nevertheless, there's a security risk to this. If someone takes your laptop, this thief will have little trouble accessing your favorite sites. And if you've saved the password and username combination for your online bank account, then you might be in some very serious trouble.

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Why One Tech Writer Switched to Android

Posted on 4/17/2013 by Mikayla Jenkins in tech trends

Do you adore your iPhone? Could you ever envision deserting it? Well, maybe here's the better question: Have you ever compared your iPhone to an Android-powered smartphone like the Galaxy S III? Should you choose to, you may be tempted to make the swap from an iPhone to an Android phone, the same as technology writer Andy Ihnatko recently did. Ihnatko outlined his smartphone conversion in a recently available column for the Tech Hive Web site. Perhaps his move will encourage you to reconsider your love affair with the iPhone.

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Your Small Business Can Write Off More Tech Spending in 2013

Posted on 4/12/2013 by Mikayla Jenkins in tech trends small business

Can your business thrive if you are relying on outdated technology? Probably not. You need current technology these days to communicate with your customers and clients, examine sales trends and more efficiently handle everything from accounting to inventory. Thankfully, the American Taxpayer Relief Act of 2012 incorporates a hefty tax break for small businesses that spend money on new technology.

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Is the U.S. Government Making the Web More Dangerous?

Posted on 4/9/2013 by Mikayla Jenkins in security tech trends

Remember Stuxnet? Back in 2010, a new piece of malware corrupted multiple systems needed to access and control industrial equipment being used in Iran's nuclear program. The details of this malware remain fuzzy, but, as a recent story by the MIT Technology Review reports, Stuxnet is widely thought to be the work of the United States and Israeli governments. This makes Stuxnet particularly important: As the Technology Review story says, Stuxnet is among the most visible signs of a new form of warfare: government-controlled malware developed to attack the computers and security systems of other countries. And, like it or not, it appears that the United States is at the forefront of this phenomenon.

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What Happens to Online Accounts After the One Person with Access Dies?

Posted on 4/5/2013 by Mikayla Jenkins in tech trends

Small business owners have got a lot to think about. Should they hire more staff? Should they open a new location? Does their business offer goods and services that aren't generating enough income? But here's something that far too many business owners don't think about: How are you affected if the one individual who has access to all your small business' online accounts—everything from your business' online bank accounts to its social media sites to its cloud-based payroll software—suddenly dies? Will you be able to access these important accounts?

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Want to Grow Your Small Business in 2013? Try these IT Projects

Posted on 4/3/2013 by Mikayla Jenkins in tech trends

You want your small business to grow in 2013. You have dreams of reaching new revenue records and increasing your staff. You would perhaps like to add new locations. So how do you achieve this growth? You might consider looking at IT. Taking on the right tech projects can make your small business more efficient and provide your staff with the tools they need to snag more clients and sell more.

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