Get Your Head in the Cloud and the Game

Posted on 10/25/2013 by Mikayla Jenkins in cloud Cisco

We’ve found a way to combine two of our favorite things, football and access points. That’s right, we’re pairing Monday Night Football with Meraki, Cisco's cloud-based managed networking products. Come hang out with us on November 4th at Dave & Buster’s in Roseville for football, food & drink, and all things Meraki.

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Google Apps for Business Versus Microsoft Office 365

Posted on 7/31/2013 by Mikayla Jenkins in cloud tech trends

Google and Microsoft offer cloud-based solutions that can be utilized by small, medium, and enterprise level businesses. Both solutions provide the essentials we’ve come to expect from a productivity suite: word processing, spreadsheets, calendars, and of course email. When trying to determine which service to use for your business—Google Apps or Microsoft Office 365—it’s tempting to compare the cost of the two solutions as the deciding factor.

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Interactive Intelligence Receives 2013 Contact Center Technology Pioneer Award

Posted on 6/6/2013 by Mikayla Jenkins in contact center cloud tech trends

Interactive Intelligence cloud-based CaaS Small Center℠ solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers.

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Sagemcom Delivers its Enterprise Class Faxing Solution to the Cloud

Posted on 5/31/2013 by Mikayla Jenkins in cloud tech trends

Sagemcom, a global leader in advanced fax server solutions for IP networks, took their market leading on-premise XMediusFAX server solution and put it into the cloud, without losing any of the enterprise functionality required for secure fax transmissions.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 4--WFO Gains Relevance and Importance

Posted on 5/30/2013 by Mikayla Jenkins in contact center tech trends cloud Video conferencing

For our fourth blog in our call center tech trends series we'll shift our attention to WFO (Work Force Optimization).

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 1-Major Move to the Cloud

Posted on 5/7/2013 by Mikayla Jenkins in contact center cloud tech trends

Meeting and exceeding customers’ service expectations can serve as the deciding factor in achieving and maintaining a competitive edge. However, with customer expectations so high, contact centers have to proactively seek out ways to improve the service experience for their customers—often while keeping operating costs in check. Frequently, technology provides a way to take your customer service to the next level. Staying ahead of the curve on the latest contact center tech trends may be just the thing to optimize the efficacy and effectiveness of your center.

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Featured Event: Making the Business Case for Moving Your Contact Center to the Cloud

Posted on 4/26/2013 by Mikayla Jenkins in contact center cloud

Today, many contact centers are opting for cloud-based, rather than premise-based, solutions. In fact, the growth of the cloud contact center is nearly ten times that of the premise-based sector. But just because shifting to the cloud is one of the most talked about tech trends for contact centers, doesn’t automatically mean that a move to the cloud makes sense for your business. Ultimately, you have to consider if the benefits of the cloud justify a shift for your business.

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Morning the Death of Google Reader

Posted on 4/25/2013 by Mikayla Jenkins in cloud tech trends

This summer, July 1 to be exact, the Google Reader RSS service will go away. Google is eliminating it, citing a declining user base. This is bad news for fans of the RSS service. But it's also a learning point: Consumers ought to realize that any of their most favorite cloud-based services can cease to exist. Don't expect Google Reader to be the last one to do so.

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Debunking Myths About Cloud Computing

Posted on 10/10/2012 by Mikayla Jenkins in cloud tech trends

Do you think cloud computing is a short-term thing, something that computer users will soon tire of? Perhaps you think storing data in the cloud is a fundamentally risky move. Or perhaps you think cloud computing is too overpriced. If you do, you're guilty of believing some of the most widespread myths about cloud computing.

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Four Programs to Make File Sharing Easier

Posted on 8/10/2012 by Mikayla Jenkins in tech trends cloud

Have you ever had this problem, you need to send a huge file but the file is just too big to attach to an email? Well you're in luck, because there are many programs out there that permit you to share or send large files.

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