Boosting Enthusiasm within the Workplace

Posted on 10/25/2013 by Adam Busch in contact center best practices Call Center Goals Managing

Employers, how can you motivate your employees to strive for excellence?

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Interactive Intelligence Named as Contact Center Infrastructure Leader

Posted on 9/25/2013 by Mikayla Jenkins in contact center awards tech trends Interactive Intelligence

Interactive Intelligence was named as a Leader in Gartner’s 2013 Magic Quadrant for Contact Center Infrastructure. Interactive Intelligence’s Customer Interaction Center (CIC) offers an all-in-one suite of contact center applications across a wide range of scalability requirements. Additionally, Interactive Intelligence offers a cloud-based option, Communications-as-a-Service (CaaS).

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Interactive Intelligence Positioned as Leader in Contact Center Infrastructure

Posted on 7/18/2013 by Mikayla Jenkins in contact center

Interactive Intelligence, one of our technology partners, has been positioned by Gartner in the “Leaders” quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure report. The Gartner report provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

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Interactive Intelligence Helps FORUM Credit Union Improve Member Services and Reduce Costs

Posted on 6/28/2013 by Mikayla Jenkins in contact center tech trends

Credit union deploys all-in-one IP communications software suite to more effectively manage multichannel customer interactions across its 12 branch offices.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 7--Innovations in IVR, Queuing and Routing

Posted on 6/19/2013 by Mikayla Jenkins in contact center tech trends

Our call center tech trends blog series concludes with a look at our last trend, innovations in IVR, queuing and routing.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 6--Leveraging the Communications Systems for Workflow

Posted on 6/13/2013 by Mikayla Jenkins in contact center unified communications tech trends

This week’s installment of our call center tech trends blog series focuses on leveraging communications systems to optimize workflow.

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Interactive Intelligence Receives 2013 Contact Center Technology Pioneer Award

Posted on 6/6/2013 by Mikayla Jenkins in contact center cloud tech trends

Interactive Intelligence cloud-based CaaS Small Center℠ solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 5--Looking After the Breadcrumbs

Posted on 6/6/2013 by Mikayla Jenkins in contact center tech trends

Our call center tech trends blog series continues with our 5th trend, looking after the breadcrumbs. What are the breadcrumbs? It's the data that's lost when customers move across touch points.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 4--WFO Gains Relevance and Importance

Posted on 5/30/2013 by Mikayla Jenkins in contact center tech trends cloud Video conferencing

For our fourth blog in our call center tech trends series we'll shift our attention to WFO (Work Force Optimization).

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 3--Social Media

Posted on 5/23/2013 by Mikayla Jenkins in contact center social media tech trends

For our 3rd installment in our blog series on the top call center tech trends, we’ll focus on the role of social media in the call center.

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