You Need to Learn About Your Twitter Followers

Posted on 9/27/2013 by Mikayla Jenkins in social media tech trends

Amassing a big group of Twitter followers isn’t overly difficult. Inspiring these followers, though, to buy the goods and services that your company offers, though, is a far more challenging task. Even more difficult? Persuading these followers to get the word out about your business among their neighbors and family members.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 3--Social Media

Posted on 5/23/2013 by Mikayla Jenkins in contact center social media tech trends

For our 3rd installment in our blog series on the top call center tech trends, we’ll focus on the role of social media in the call center.

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Social Network Integration in Upcoming Version of Microsoft Office

Posted on 7/27/2012 by Mikayla Jenkins in Windows social media Microsoft

The new version of Microsoft Office will support integration with a popular social networking website. The Microsoft experts here at SOS are excited about all the possibilities this new feature will bring our clients.

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Top 10 Contact Center Trends in 2012

Posted on 2/8/2012 by michelle pizzo in contact center social media cloud

With 2012 in full swing, contact center leaders have some exciting technology innovations to consider. Here, we summarize the top 10 trends and priorities for contact centers today; Trends that can help them serve customers better, increase competitive advantage, and ultimately remain viable in today's ever-evolving and increasingly cut-throat marketplace, driven more and more by consumer demands.

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