Business Planning for the Apocalypse 101: Disaster Recovery

Posted on 10/31/2013 by Adam Busch in technical support data center tech trends

It’s that time of the year again where ghouls, ghosts and zombies parade around wreaking havoc with the sole aim of harming your business. Does your business have a disaster recovery plan to protect itself from horrific IT outages that are surely to occur from these data-mashing monsters?

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Virtual Machine VPN: Windows XP Mode

Posted on 7/27/2012 by Mikayla Jenkins in technical support tech tip of month Windows

The Problem: You’re an engineer and you need to connect to a customer’s network, but maybe they require connectivity over VPN and their firewall restricts access to outside resources. Or, they may use the same IP subnet as your own internal network, restricting you from accessing your own local resources. My friends, there is an easy solution for this.

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Help Your IT Department Help You

Posted on 6/25/2012 by Mikayla Jenkins in technical support best practices

It's reassuring to know that whenever you have computer problems that your IT department is just a phone call or email away. However, communicating with IT personnel can be a bit intimidating. Fortunately, you can take some simple measures to ensure that your IT department clearly understands your issue.

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Adjusting Startup Time for Windows Services

Posted on 4/24/2012 by michelle pizzo in technical support tech tip of month Windows

Hello again! A few of you might have come across a common problem whereby Windows services fail to start, even though they may be set to “Automatic”. After your review of the Windows event logs, you find an error indicating this is a result of the services not starting in a timely fashion. Here are some easy troubleshooting tips that should help you resolve this.

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Troubleshooting Windows Update in Win7

Posted on 3/7/2012 by michelle pizzo in technical support tech tip of month Windows

Often times Windows Update will fail and it can be a pain to troubleshoot. If a simple reboot does not fix the issue you may be able to find a solution online at If you have little success, you can try clearing out your local update repository. Files in your local repository can get corrupted and sometimes it is best to start out fresh. Follow these steps and cross your fingers!

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Stuck print jobs?

Posted on 1/30/2012 by michelle pizzo in technical support tech tip of month

Stuck print jobs? Often times in the tech field we come across issues with print jobs that will hang while trying to reach the printer. Besides testing connectivity, one of the first troubleshooting steps we take is purging the print queue and deleting jobs. Navigating through this process can be a hassle, so why not use a batch file to take care of this for you?

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