3 Steps to Evaluate Your UC Requirements

Posted on 1/30/2014 by michelle pizzo in unified communications

Unified communications (UC) could streamline your business communications and customer service processes. But to implement UC well, you must ask the right questions up front.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 6--Leveraging the Communications Systems for Workflow

Posted on 6/13/2013 by Mikayla Jenkins in contact center unified communications tech trends

This week’s installment of our call center tech trends blog series focuses on leveraging communications systems to optimize workflow.

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Coming Soon: Microsoft Lync-Skype Connectivity

Posted on 2/28/2013 by Mikayla Jenkins in Microsoft unified communications Video conferencing

Lync-Skype Connectivity for presence, IM and voice will be available to all Lync users by June 2013.

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Looking for "Instant UC in a Box"? Cisco BE 6000 is as Close as it Gets

Posted on 2/20/2013 by Mikayla Jenkins in Cisco unified communications tech trends

There has been a large shift toward the use of Unified Communication (UC) solutions in the last 10 years. But if you look at market data, there is still a large portion of companies that are not using any type of UC solution. Just to be clear, when we say UC we don’t mean just a phone system with voice mail and a dial tone. UC not only includes a phone system but also other features such as presence, messaging, and video conferencing, which gives you a holistic UC platform. There are a lot of companies missing out on the benefits of a UC platform: improved tools for connecting employees and customers, flexibility for enabling a mobile and disparate workforce, and hard cost savings. Midsize businesses that are ready to tap into the benefits of UC may find their needs met by this simple but powerful all in one solution, the Cisco BE6000.

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Cisco Jabber Versus Microsoft Lync: The Inevitable UC Smackdown

Posted on 12/12/2012 by Mikayla Jenkins in unified communications Cisco Microsoft

In the battle for Unified Communications (UC) solution supremacy, both Cisco and Microsoft claim their offering is the top contender for your organization. Cisco Jabber and Microsoft Lync both offer all the UC solution essentials including presence, instant messaging, voice and video, desktop sharing, and conferencing. In fact, in a feature by feature comparison, the 2 solutions are pretty similar. Both Jabber and Lync integrate well into Office, SharePoint, and other applications. Also, the two UC solutions work on PC, Mac, tablets, and smartphones. You can transfer calls from desktop to mobile phone seamlessly and transparently with Jabber and Lync. When considering all of these similarities it begs the question, “Which solution is best for my organization?”

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SOS Now Offering Polycom

Posted on 12/7/2012 by Mikayla Jenkins in unified communications Video conferencing

We're proud to officially add another valuable brand to our wheelhouse of quality products: Polycom! As experts in Unified Communications and advanced collaboration solutions, it only makes sense that we sell one of the most popular and highest quality products on the market today.

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Help lower your total cost of ownership with Lync

Posted on 7/17/2012 by michelle pizzo in Microsoft unified communications

Turns out talk isn’t so cheap. Many organizations devote a significant portion of their budgets to deploying and operating communications systems, including email, audio conferencing, video, instant messaging (IM), web conferencing, and telephony. For example, an business with 5,000 employees could pay more than $2.5 million per year for hardware, maintenance and service contracts, devices and handsets, software licenses, network provisioning and monthly fees, administration, and support. And with disparate solutions to manage, the costs can run wild. But Microsoft's Unified Communications solution, Lync, is helping lower the total cost of ownership in many businesses today.

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VoIP: Growing in Popularity

Posted on 7/6/2012 by michelle pizzo in best practices unified communications

Do you know what VoIP is? VoIP is short for Voice over Internet Protocol, and it is a technology that allows people to make calls via the Internet rather then use a traditional landline. VoIP is very cost effective and can save businesses, of any size, between 30 and 50 percent on their phone expenses.

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Cloud-based Contact Center and Unified Communications: Is it Right for Your Business?

Posted on 4/13/2012 by michelle pizzo in contact center unified communications cloud

Moving business communications to the cloud offers some very compelling benefits – increased flexibility, faster deployment times, minimal upfront capital expense, and reduced IT requirements. But does the move to the cloud make sense for your business?

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