Turning Off the Tech: Good for Your Productivity?

Posted on 7/5/2013 by Mikayla Jenkins in tech trends

Can you imagine daily life without your tablet? How about without your laptop computer or smartphone? How about a day without an online game of Words with Friends? Technology has dramatically changed our everyday life. We now get our news online, interact with friends through social media sites, and count on GPS-equipped smart phones to find that new Asian restaurant and get back to our homes. But does there come a time to shut down all of this tech?

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Interactive Intelligence Helps FORUM Credit Union Improve Member Services and Reduce Costs

Posted on 6/28/2013 by Mikayla Jenkins in contact center tech trends

Credit union deploys all-in-one IP communications software suite to more effectively manage multichannel customer interactions across its 12 branch offices.

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Want To Be Really Safe? Here's How To Back Up Your Evernote Notebooks

Posted on 6/26/2013 by Mikayla Jenkins in tech trends

You may think that you'll never need to back up files, images or videos that you save in an Evernote notebook. Since of course, not only will your files be stored on your own computer or device, they'll also be stored on Evernote's own servers.

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Stay in Power with these External Battery Packs

Posted on 6/21/2013 by Mikayla Jenkins in tech trends

Planning a getaway? Planning to bring your laptop, smartphone or tablet with you? Then you will want to have an external battery pack. These portable units allow you to plug nearly any device within them. The battery pack charges them whenever they start running out of juice. But which external battery packs work best?

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 7--Innovations in IVR, Queuing and Routing

Posted on 6/19/2013 by Mikayla Jenkins in contact center tech trends

Our call center tech trends blog series concludes with a look at our last trend, innovations in IVR, queuing and routing.

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The Risk of Bitcoin Payments

Posted on 6/19/2013 by Mikayla Jenkins in tech trends

Bitcoins are becoming a popular way for individuals to purchase goods and services online. The question, though, is whether your small business should say yes to this virtual currency.

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Upgraded to Word 2013 Yet? Why Not?

Posted on 6/14/2013 by Mikayla Jenkins in Microsoft tech trends

Microsoft has introduced its latest version of its popular word-processing program, Word 2013. Now you ask, is an upgrade to this version of Word necessary? The editors at PC World magazine in a recent feature story answered with a definitive "Yes."

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 6--Leveraging the Communications Systems for Workflow

Posted on 6/13/2013 by Mikayla Jenkins in contact center unified communications tech trends

This week’s installment of our call center tech trends blog series focuses on leveraging communications systems to optimize workflow.

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Time to Break These Bad Tech Habits

Posted on 6/12/2013 by Mikayla Jenkins in tech trends

You might consider yourself a tech-savvy sort, one that would never fall victim to a few of the bad tech habits that raise your odds of being hacked or getting your smart phone stolen. But you may just be shocked at how many of the worst tech habits that you practice.

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Looking for an Operating System? Windows is Still the Best

Posted on 6/7/2013 by Mikayla Jenkins in Windows tech trends Microsoft

Microsoft has taken its share of hits lately about Windows 8, the newest version of its long-running Windows operating system. Nevertheless, there's something a lot of critics are leaving out with regards to this much-maligned operating system: Despite its flaws, it actually works pretty well.

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