Interactive Intelligence Receives 2013 Contact Center Technology Pioneer Award

Posted on 6/6/2013 by Mikayla Jenkins in contact center cloud tech trends

Interactive Intelligence cloud-based CaaS Small Center℠ solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 5--Looking After the Breadcrumbs

Posted on 6/6/2013 by Mikayla Jenkins in contact center tech trends

Our call center tech trends blog series continues with our 5th trend, looking after the breadcrumbs. What are the breadcrumbs? It's the data that's lost when customers move across touch points.

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What the Living Social Password Breach Means to You

Posted on 6/5/2013 by Mikayla Jenkins in security tech trends

Are you guilty of one of the worst bad technology habits possible? Do you use the exact same password and login name for a multitude of online sites? If so, you could be putting yourself at considerable risk. Clever hackers might be able to crack your password. And when they do, what's to stop them from using that password to get into all of your favorite online sites - including, potentially, your online bank - while pretending to be you?

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Sagemcom Delivers its Enterprise Class Faxing Solution to the Cloud

Posted on 5/31/2013 by Mikayla Jenkins in cloud tech trends

Sagemcom, a global leader in advanced fax server solutions for IP networks, took their market leading on-premise XMediusFAX server solution and put it into the cloud, without losing any of the enterprise functionality required for secure fax transmissions.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 4--WFO Gains Relevance and Importance

Posted on 5/30/2013 by Mikayla Jenkins in contact center tech trends cloud Video conferencing

For our fourth blog in our call center tech trends series we'll shift our attention to WFO (Work Force Optimization).

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Take the Small Steps to Protect Your Business from Cyber Attack

Posted on 5/29/2013 by Mikayla Jenkins in security tech trends small business

Here's what attracts cyber criminals: easy targets. This means that you can leave your small business exposed to a cyber attack if you don't defend your company's Wi-Fi systems with passwords, or if you trust in passwords which are absurdly easy to guess.

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Sharing Your Screens on iOS Doesn't Have to be a Pain

Posted on 5/24/2013 by Mikayla Jenkins in tech trends

Tablets have a lot of advantages: They're extremely portable. Their screens are sharp. And they let us send and receive e-mail messages, scan the Web and watch movies whether we're sitting on a train or huddled in our favorite public library. But they're not perfect. For starters, sharing your screen using tablet is a hassle, right? Maybe not.

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Top Call Center Trends for Achieving a Competitive Advantage: Trend 3--Social Media

Posted on 5/23/2013 by Mikayla Jenkins in contact center social media tech trends

For our 3rd installment in our blog series on the top call center tech trends, we’ll focus on the role of social media in the call center.

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Protect Yourself with Two-Factor Authentication

Posted on 5/22/2013 by Mikayla Jenkins in security tech trends

Think your business's computers are protected with conventional passwords? Guess again. Too many of your staff count on simple passwords that are easy for hackers to figure out. Others use the same password for multiple Web sites, computers and mobile devices. Consequently once cyber criminals hack that password, they are able to easily gain access to numerous other sites and devices.

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Would the AP Phishing Scam Have Tricked You?

Posted on 5/17/2013 by Mikayla Jenkins in security tech trends

You would never open a phishing e-mail that asks you to deposit $1,000 to obtain $1 million, would you? And you would never open anything from a Nigerian prince trying to get the cash he needs to flee to the United States, right? But what about the most subtle of today's phishing e-mails? Think you would never be seduced by one of them? Think again.

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