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Company wins silver metal, demonstrating "best use of technology" compared to all contact centers in the world except one.
Las Vegas, NV and Sacramento, CA – Nov 1, 2007 - SOS, a provider of advanced communications technology to call centers and small and midsize businesses, announced today that it has helped VEGAS.com win a silver medal in the Best Technology Innovation category at the Contact Center World Global 100 Conference.
Six hundred entries and 61 nations competed in the Global 100 Conference. The win indicates that VEGAS.com ranks second in the world for a contact center’s use of technology to enhance business performance and customer service.
Rob Cate, Director of Contact Center Operations, accepted the award on behalf of VEGAS.com. He says that since switching to call center technology implemented by SOS and developed by Interactive Intelligence, he has seen customer satisfaction ratings rise and contact center revenue increase to record setting levels. The upgrade paid for itself within a few months.
"If you're considering a move to a new technology platform, you owe it to your company, your contact center, and your customers to sit down with SOS.” said Cate. “Who you work with day to day to put in new technology makes all the difference."
Contact center managers can hear Cate discuss his company's rollout of IP in a free, on-demand audio summary.
VEGAS.com is the largest city destination travel website in the world with extensive, constantly updated information and a full range of travel products including hotel rooms, air-hotel packages, show tickets, tours and golf. A state-of-the-art contact center provides customer support, expert information and sales 24 hours a day, 7 days a week, 365 days a year to complement the information on www.VEGAS.com and www.espanol.Vegas.com. VEGAS.com, through its Casino Travel & Tours unit, operates retail and concierge desks at more than 70 locations including the Palms, Paris, Bally’s, Mandalay Bay, Excalibur, New York-New York, Luxor and more. The company also offers a variety of excursions including city tours, the Hoover Dam and the Grand Canyon. VEGAS.com is a member of the Greenspun Family of Companies, privately owned and operating in Southern Nevada for more than 60 years.
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. SOS shares its expertise through free, on-demand audio summaries, business briefs, and two newsletters – all accessible at www.team-sos.com. SOS is headquartered near Sacramento, California. To learn more visit www.team-sos.com or call 916-632-8800 x 1711.
Rebekah Donaldson, Business Communications Group LLC, 916-803-5829 or email@example.com