Live Webinar: Bridging the Gap Between Contact Center and Enterprise Teams
Join us on Tuesday, March 25th for a live webcast about how contact centers are bridging the information gap with their enterprise teams. With real-time information flowing seamlessly from one department to another, you can improve customer experience and build brand loyalty. Click here to register >>
TEAMSOS Acknowledged in CRN’s Managed Service Provider (MSP) 500 list
We’re proud to announce that TEAMSOS has been named in CRN’s Managed Service Provider (MSP) 500 list as one of the MSP Pioneer 250. Click here to learn more>>
"The TEAMSOS engineering team did a phenomenal job stepping in and understanding exactly what we were trying to accomplish."
Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Read full case study here>>
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"Our revenue per agent has increased over 300%, yet and we're handling 40% more interactions with 57% fewer agents on staff. And
we're probably using less than half the system's capacity." - Rob Cate, Director of Contact Center Operations, VEGAS.com
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SOS is an Interactive Intelligence Elite Partner based near Sacramento, California. Our ININ contact center technology solutions are built using open-standards based products that work with existing PBX systems, as standalone IP telephony systems - or as a combination of the two.
SOS is one Interactive Intelligence value added reseller (VAR) whose contact center solutions that pay for themselves within months. SOS helped Vegas.com win a silver medal for Best Technology Innovation, Worldwide, at the 2007 ContactCenterWorld awards.
Our results are consistent because:
The integration is designed to help organizations communicate more effectively by adding contact center and IP telephony functionality to OCS environments. SOS is an Interactive Intelligence partner committed to delivering multimedia contact center solutions. Our custom implementations of the ININ all-in-one IP communications software platform often pay for themselves within months. Because when your customers can get faster access to the answers they need and the service they want, your sales rise. When your employees can communicate more effectively with colleagues across the hall and across the country, your productivity will increase. And when productivity increases, the value of your business goes up.
SOS has 300 clients ranging from small to midsize businesses such as Vegas.com, and 40+ experts in IP/PBX, contact center, and managed IT solutions. Our team has provided dozens of implementations of Interactive Intelligence all-in-one contact center solutions since 2001 including
With the right call center technology, your employees have the tools to accomplish more in less time. They can respond faster to customers, communicate more quickly and effectively with their colleagues, and get the information they need with greater speed. SOS solutions will also help you:
Adoption of the Interaction Center Platform adds features such as multi-channel skills-based routing, call and screen recording, an operator console interface, workforce management, and cradle-to-grave reporting. The integration also offers the ability to exchange instant messages (IM) between the two systems using OCS's secure IM engine through a common enterprise-wide user directory.
News - Recent press releases from SOS
Clients - see case studies on 10 of the 300+ companies we serve
Location - see our physical location near Sacramento, California
Leadership - see who is guiding SOS forward and ensuring proactive, meticulous client service
Media coverage - see high-profile articles about SOS
Compare Cisco solutions - With a complimentary assessment from SOS, you receive expert advice on your Cisco options. Please call 916-577-1711 to get started.
SOS - Simple, Smart, Secure IP Communications
3877 Shawn Way, Suite #200
Loomis, CA 95650